This policy is applicable to all orders in Pakistan. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COST:
Free Shipping On all Orders above Rs 3000/-.
Shipping Charges : Rs 200/-.
TAXES:
Taxes are included with product prices.
WHERE DO WE DELIVER ?
We ship in almost all over Pakistan.
HANDLING AND TRANSIT TIME AND ORDER CUT OFF TIME:
Handling Time: 1 – 2 days (Monday-Saturday)
Transit Time: 2 – 4 days (Monday-Saturday)
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@docksofficialstore.com
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Easy Return & Exchange Policy
We strive to ensure your shopping experience is as smooth and hassle-free as possible. That’s why we offer an easy return and exchange policy for all purchases. If you’re not completely satisfied with your item, you can return or exchange it within 30 days of delivery.
How It Works:
- Initiate a Return/Exchange: Simply visit our website or contact our customer service team to begin the process.
- Condition of Items: Ensure the item is in its original condition, unworn, unwashed, and with all tags intact.
- Free Returns: We provide a prepaid return label for your convenience.
- Fast Refunds/Exchanges: Once we receive the item, refunds will be processed within 5-7 business days. For exchanges, we’ll ship out your new item promptly.
We are committed to making returns and exchanges as easy as possible, so you can shop with confidence!