Refund & Return Policy » Docks Official Store

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Refunds (if applicable)

Refund Eligibility:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at 03323567860.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your contact email/phone number] and send your item to: House no A 75 block 19 Gulshan Iqbal Karachi.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items: